Help when you need it
Ever had a 'five minute' task turn in to hours because you were unsure how to process something in your accounting software?
Our helpdesk is designed to support those managing their own bookkeeping to resolve queries and get back to being productive
Benefits of our Helpdesk:
Saves You Time
By helping you solve your issue and avoid further delays while you try to resolve it on your own
Saves You Money
Pay only for the tasks where you need the support
We Have Solutions
We're pretty creative so we may have answers you haven't yet thought of
Problems we've solved:
BAS Reporting
We showed our client how to check their BAS for errors before lodgement and found a $300 error in their favour which was refunded by the ATO
Paypal & Xero
We helped our client connect their paypal account to Xero & showed them how to offer paypal as a payment option on their invoices
Loan Balances
We showed our client which reports to run in their accounting software to see how much they owe on their loan balances at any one time
Payments in MYOB
We showed our client how to receipt payments in MYOB when there is a Paypal fee deducted from the amount received
Bill Payments
We showed our client how to save time when paying bills by creating a payment file which is uploaded to internet banking
Offsite Processing
We created a solution which allows our client to send paper invoices received with deliveries direct to us from their kitchen in real time via the cloud
Flexible options
We have two Helpdesk support options so you can choose what suits you best
On Demand Support and Monthly Support Plans
Help
on demand
No lock in
contracts
Pay only for
what you use
Monthly Support Plans
With all the benefits of our On Demand Support option, our Monthly Support Plans make help more accessible by giving you exclusive access to our Zoom Drop in Sessions where we'll be online ready to help during set times of the week - all you need to do is "drop in"! Plus, you'll get exclusive access to contact support via our dedicated support phone number & email address. And, all of our support plans are charged to your account in smaller increments, providing better value for money
Help
on demand
Zoom drop in
sessions
Access to support
by phone
